FAQ - Frequently Asked Questions
HOW DO I ORDER?
All orders are made via our secure online payment facility. All you need to do is choose what items you want to purchase and click on the “add to shopping bag” button next to it. When you’ve finished, head to the check-out where we will provide you a total cost including shipping. Click the “pay now” button, and you will be directed to our secure online payment facility where you can use your credit or charge card. For other payment methods, see below.
HOW DO I PAY?
Online: You can pay online via our secure merchant facility, which is the fastest and most reliable method. If you are uncomfortable with this method, you can contact us via email or telephone to order or pay. We accept all major credit and debit cards.
Direct deposit: Please email us if you are paying via direct deposit.As soon as the payment is cleared (approximately 24 hours) we will send you your order. Payment must be received by us within 3 working days of the order date, otherwise the order will be cancelled. Our details are:
Account Name: Naturally Safe Cosmetics.
BSB: 033157
Account Number: 275521
Cheque or Money Order: Payment must be received by us within 10 working days of the order date, otherwise the order will be cancelled. Send it with your name, address and phone number to:
Bare Naked Beauty
PO Box 1112
Huntingdale 3168
VIC
We cannot take responsibility for payments that do not reach us, therefore we suggest you use Registered Post. Cheques will take 4 working days to clear before we can dispatch your order. Payment must be made out in Australian Dollars.
DO YOU POST INTERNATIONALLY?
No. Unfortunately we are only able to send items to New Zealand at present. If you would like to send anything overseas, please contact us directly and we can arrange a postage and handling quote for you.
HOW LONG FOR DELIVERY?
We send all our Australian orders out via Express Post. For most of Australia, this means next day delivery. For anyone outstide of the Express Post area, delivery should be within 2-3 days of despatching your order. Please contact us on 03 9544 3558, if you have not recieved your order within 5 working days.
I'M NOT HAPPY WITH MY PURCHASED PRODUCT. CAN I RETURN IT?
Of course. If you are unhappy with your purchase we will exchange it for another product or brand of equal value and send it to you as soon as we receive the product you are not happy with. Please check our returns policy. If the product is faulty, damaged or no what you expected, please contact us and we will exchange or refund.
WHY ARE SOME PRODUCTS NOTED AS HAVING ORGANIC INGREDIENTS WHILE OTHERS THAT ALSO HAVE ORGANIC INGREDIENTS LISTED ARE NOT NOTED?
We only note those which have certified organic ingredients or are a complete certified organic product. Many of our brands DO contain organic ingredients (see the ingredients listing under the product description), and while that is a great step, we feel those who have worked hard to obtain certification should be emphasized. Most of our brands are working towards complete organic certification, but as you know, this takes time and money, so everyone is doing what they can.
HOW SHOULD I STORE MY PURCHASED PRODUCTS?
All products should be kept under 25ºC and out of direct sunlight, especially natural ond organic ones. Some people like to keep their moisturizers, toners and hydrosols in the fridge too, and it’s very refreshing in the hot summer months!
IS THERE A USE-BY DATE?
Yes, as do all cosmetic products on the market. Because natural skin care are generally free from synthetic chemical preservatives they have a shorter shelf-life; usually upto 2 years.
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